I have always enjoyed the selection &… I have always enjoyed the selection & service that I have received from Virgin Wines. But lately I have been very dissatisfied with FedEx. It getting harder & harder to redirect deliveries if I know I won't be home to sign for the delivery. This really doesn't have anything to do with Virgin Wines directly but I thought I should let you know.

The service is good The service is good, and it happened the Fedex delivery guy sent my merchandise to the first floor made me very inconvenient to brought it to my second floor.homr, after i complain, it is not happened again. I do hope the member wine has more variety for i received some times repeat and repeat.

Wine selection was okay at best Wine selection was okay at best. The main reason for the one star is that I attempted to call and cancel my service about 15 times over a 3 day period. Each time I'd have to navigate through their system only to have them hang up on me. Great customer service when they want you to buy, terrible service when you are trying to cancel. I just reported their last charge as a fraudulent transac

Charged twice, no response from customer service I ordered a case of sparking wines for my friend's birthday. I noticed that I was charged twice. I contacted customer service several times and was unable to get through to them. Virgin is great at taking your money but rubbish after.

Wine Club member for several years... Virgin Wines recommended I've been a Wine Club member for several years now. We get good wines from Virgin, and it's fun. It's easy to manage the club online and to buy wine ad hoc. On the few occasions where there has been an issue or I need to contact customer service with a question or request, the service has always been excellent and completely satisfactory. They even refunded the price of a wine we didn't like.