If I can speak with the If I can speak with the Corporate Virgin Wine folks, they are great. However, the company that actually ships my wine communicates poorly of at all, never acknowledges they make Mistakes and in general are horrid And unprofessional. I am Very close to stopping my Membership. The aggravation is just Not worth it.

Wine selection was okay at best Wine selection was okay at best. The main reason for the one star is that I attempted to call and cancel my service about 15 times over a 3 day period. Each time I'd have to navigate through their system only to have them hang up on me. Great customer service when they want you to buy, terrible service when you are trying to cancel. I just reported their last charge as a fraudulent transac

Covet your Virgin Wines Sales Representative. They keep your best interests in mind! I ordered my first case of wine a few years ago under a promotion Virgin Wines. I price checked the bottles (and still do) and find that the prices are better than I can find on my own. When you sign up you get a personal representative who handles your account. I have come to depend on Brittany as my Rep. We have had good conversations on the phone and she knows what I like and will reach out when a good deal for wines I enjoy become available. Over time I have tended to push back my regular shipments in lieu of purchasing the cases she recommends.

The VIP case is definitely better… The VIP case is definitely better quality than the regular club case. There are often very good bottles in the VIP case but there still remain some that are not consistent with my favorites. I do not believe that they use my favorites to determine what to send me. I like bold, dry reds and I still get Pinot Noir and fruity reds that are not my favorite. I am trying out a competitive club and may end up cancelling the Virgin Wine Club if I can more consistently receive the types of wine that we like.

Nuisance telemarketing Just cancelled my account. Received one case reasonably priced, decent wine, but delivered later than expected and customer service failed to keep me posted. Would've kept the account open but after asking them to stop making telemarketing calls, the calls kept coming. This outfit shames the Virgin brand.