Poor customer service More of a FedEx problem than a Winebid problem however had i known they would be shipping via FedEx I'd have made different arrangements. For wine deliveries I use a UPS address as I'm rarely at home to accept shipments. I paid to have the wine shipped and upon arriving in Portland FedEx returned it to Winebid in Napa without using the phone number in my FedEx profile to contact me. I just called Winebid and the CS person that I'll have to pay again to have the wine shipped, offered no other solution I'll probably just let the wine stay there and be done with it. edit: I later called the shipping arm of Winebid and they listened to and understood my problem. They also agreed to re-ship the wine at no further expense to me. Having said all this I cannot recommend buying wine through Winebid. It might look like a bargain but it's not...it's expensive. Plus many reviews speak of having been sold fake wine. Sadly this is a big issue these days. I know this because I'm in the business of selling fine wine. Buy locally or from a distributor, forget the middle man.

Rock Solid Costumer Services I have been buying a lot from them for over a year already, 99% of the bottles have arrived in perfect conditions and as described. I think they have amazing capabilities and features like, high resolution photos for each bottle, accurate descriptions, and professional scores with notes, value and sales prices history. You can sort your searches by scores, popularity, do a price range, country, regions, style, you named it. But what I’m more impress with is their costumer services. I have interacted with a couple of people there and they always find the way to help, my favorite contact is Debbie, so far there has been NOTHING that she can’t fix, she has always made it right even in the most strangest situation created by myself (errors).

Actually great Not sure what it is with all the hate. For most of the bottles I buy, it's a great steal. Their customer service is so on point and helpful with everything. I had an issue with a shipment and they fixed it in under an hour. I don't buy crazy expensive bottles but generally find great deals. At least the website is upfront with the premium, most places will just put it into the price and not actually tell you. Only your first bid they have a pre-authorization and the charges were dropped after I won. It is not a big deal. Overall it is a great website, with some awesome deals, and amazing customer service.

Bid and bought a Justin Isosceles… Bid and bought a Justin Isosceles Reserve from them. They charged me for it but never sent the wine. When asked no response was given. I paid for the wine but never received it. I would never buy wine from this site. Besides you are actually getting gouged. There are much better sites to buy wine from, including older wines.

Although they have reasonable exposure… Although they have reasonable exposure in the marketplace, WineBid holds your money after they sell it for additional 30 BUSINESS days. They require buyers to pay immediately with a credit card on file, collect the completed auction amounts then keep your cash for 30 business days. This is approximately 6 weeks before they give you YOUR money. There is no way it takes nearly this long to process incoming payments. Money moves instantly with electronic fund transfers these days. I can understand a week tops, not 6 weeks. They also charge the industries' largest commission of 15% for large quantities (18% for smaller batches). I have determined there are far better places to sell wine. Try K&L for example. 5% commission.