Awful customer service! Terrible, STAY AWAY!! Awful customer service!! Once they have your credit card on file, although you may have cancelled membership or put it on pause, they WILL ship the un-ordered order and charge your card without prior consent...also, if you dispute and want to return unopened shipment or just plainly cancel they WILL CHARGE you a restocking fee of 20% and a shipping back fee of approximately $22.00 for 6 bottles or 35.00 for 12 bottles....totally unnecessary punishment!! Stay away and avoid by all costs.

Rose is not a category of white wine In many ways, Vinesse is a good service. My main concern is that they keep lumping rose in with their white wine selections. I've almost given up on purchasing the white wine random sales because they provide too many bottles of rose, when what I am interested in is actual white wines.

Signed up for the United bonus offer… Signed up for the United bonus offer while abroad. As I read the fine print, I knew to cancel the membership as soon as my first order was processed. I emailed them to delay the shipment for my order as I wouldn’t be back in the country to sign for the alcohol, which was processed without a problem. I received my first order but before I knew it, I was charged over $175 for the “next” order, which I very intentionally made sure not to have on auto-renewal as I know of these common scam practices by subscription companies. I emailed customer service and was helped by Brian Ferrer, who said that he could not cancel my order as it has to be done prior to processing. I told him I had cancelled weeks before and he said he couldn’t find proof of that in emails despite me providing the cancellation confirmation number, which proves that either Brian doesn’t want to take the 30 seconds to look into their records for the confirmation number or that they don’t keep records and that the cancellation page is bogus. Either way, I’ll be filing a chargeback and reporting to the BBB if not processed by EOD.

Thanks Melani I had mixed thoughts on Vinesse - until today! Melani completely changed this and made me have a wonderful customer experience. I say "mixed" because I loved my first order from Vinesse, but did not like the 2nd order. Melani was so friendly - I actually chatted with her on the online chat and then spoke to her when I called. She made this go from a "mixed/on the fence" experience to a great one. I will definitely be ordering from Vinesse again - especially that she saved so many notes about my wine preferences. Thanks Melani!

We asked for white wine and they sent… We asked for white wine and they sent red wine. We were unable to contact them to correct the error because no contact number or email address was provided on the packing material. This was quickly corrected. we were sent our original white wine order, no additional charge.