Fantastic experience Having what I wanted, at a price that was fair, I'll order from Caskers again! I'd ordered 2 bottles of bourbon, one cam in from the east coast, the other from the west. Each were well packaged.

Reliable Ordered from Caskers many times. Prices are within reason most of the time when they have stock, a little more than if you were able to find from a local ABC but my local ABC never has the good stuff. Had a few issues with shipping over time but they have always been prompt to respond and resolve any complaint.

Slow Shipping Damaged Product Fortunately I ordered my husband's scotch well before the holidays (Nov 21st) but still the slow shipping had me concerned. (Arrived Dec 4th) The bottle was in a decorative tin and it had either been wrapped too tightly or the box had been dropped at some point because it was dented up. Was able to straighten it out but the experience won't have me ordering from caskers again.

The shipping vendor did a terrible job… The shipping vendor did a terrible job printing the label and UPS couldn't read it so it went back to the warehouse. The worker there had to contact me to confirm shipping address and a new label was generated there. It was then shipped the next day. I reached out to Casker’s customer service, and they explained how their shipping process works in a very polite and professional way. If it wasn’t for the shipping process I would have given 5 stars. I will buy again.

Horrible shipping / customer service Been almost three weeks since I placed my order. They are unable to provide accurate shipping information and their last update consisted of saying that they “expect movement” “by the end of the week approximately” - whatever that means.