We were looking for an alternative… We were looking for an alternative formula for US brands as our baby was getting gassy from them. We found the customer support very knowledgeable in answering our questions about Holle. Our baby is doing much better on this brand.

BUYERS BEWARE BUYERS BEWARE! Do not buy from this company. They are completely unprofessional and ship damaged products. The customer service is abdominal. They are just greedy trash

I have been ordering from here for 2 months I have been ordering from here for a few months but now my newborn had to change formulas as per doctor. I placed an order and the next day I emailed to canceled after dr’s visit and they said they can’t cancel because the order was sent out. I didn’t receive the order but they said they can’t refund because it was shipped. It’s unfair even though I still didn’t receive the order and it was over $300 order.

I have been a customer for 5 years… I have been a customer for 5 years until today. Something changed with their staff or the availability of the product. I tried to understand the "delayed shipping" issue, until today. I placed an order over a week ago and sent 3 emails asking for the order status, and no reply from their end. Today, I decided to send another email asking for the status, I asked them if the product was unavailable to kindly notify me so I could cancel the order. After 2 minutes of sending my email, I received a cancellation notification. How can they cancel an order without even acknowledging their lack of customer service? My daughter stopped her milk intake for a week because they just decided to take the order and sit on it? I am extremely upset, as I supported this business for many years and no consideration was given.

Both of my kids love this formula Both of my kids love this formula. The website is easy to use and very self explanatory. The only think I would change is put a customer service number on the website for people who have questions, as your instant chat does not get responses when you ask a question.