Why?! While the people who respond are nice. They don't understand what you write no matter how many times you reword it. This site also does not have any indication they are running low on their products/are out of formula. I would like to continue to do business with this company but just can not understand how communication could be so misunderstood? Product itself is good. Boxes a little banged up but doesn't effect the formula inside. Holle is a great formula. Just wish my request of the promised 5% off was refunded and not the $78 for the 3 boxes they did not deliver. Now I have to figure out a different place to purchase... again!

Package arrived damaged Package arrived damaged. Inner package/seal broken and contents leaking out .could not use.

They weren’t clear that shipping would… They weren’t clear that shipping would take weeks even though I spent $20 on shipping charges. The entire customer service is based on ignoring what you are asking them and giving you scripted responses. I tried to reach out a few times and ask them to help or make it right and they continued to ignore it. I would definitely not recommend them. There are plenty of other sites to order from that have been consistently great in shipping of products and customer service. I have used my organic company for formula as an alternative.

This company is a fraud This company is a fraud. Takes advantage of moms and families. They should be shut down and closed. I have emailed them 7 times. I called the number on the company profile for purchasing and it’s the name of a different company! No response to emails. All they did was cancel my order with no refund. Not a single response to my emails. Fraud. Scam.

BUYERS BEWARE BUYERS BEWARE! Do not buy from this company. They are completely unprofessional and ship damaged products. The customer service is abdominal. They are just greedy trash