Really good overall 5 stars may be more fair as everything went well, good quality, fast turnaround time. My only disappointment is that one of the dog prints wasn't a great likeness to our dog (too white and fury).

Superb customer service for great product Timely and highly competent customer service. I had questions about whether an image would work. Ralph at customer service told me right away with style that it would. This made ordering worry free. After I placed my order, I realized a day later that I selected the wrong portrait size. But customer service efficiently changed my order, kept my discount and got me what I wanted. I wish all customer service experiences were like that! And the product is great too!

Beautiful portrait Absolutely in love with our portrait of our Rosy who passed in Dec. Shipped quickly and it’s just perfect! Will be shopping again with West and Willow. Thank you so much!

Disappointed There’s a lot of empty space in the portrait I wish I would have gotten the smaller one. Seems like a lot of extra money just to print blank space. Also the design is just not great. It has no detail and the eyes loook sad compared to the photo I gave. There was a body added that does not match the actual dog. I wish customer service would have reached out for approval before sending this because I feel like I just wasted all my money.

West & Willow is simply the Best West & Willow is simply the Best ! We had to unexpectedly put our Beloved Husky of 12 years to sleep due to Cancer. As I was grieving I can across West & Willow. The process to have a custom hand painted artwork done was wonderful. The quality of her picture looks hand painted. The design they use is simple yet masterful. Wish I had done sooner.West & Willow is a real gem and let’s spread the word. I also bought a coffee mug from them and it is beautiful Sara