Amazing customer service We had a portrait done of 2 of our furbabies. Unfortunately we had an issue with 1 of the faces. West & Willow's customer support was a joy to work with. ( namely Merdae). We were constantly updated on progress to rectify the issue. Cannot wait to receive the revised and will definitely recommend West & Willow to all our friends and families looking to get customized portraits of their pets.

Can't wait to give as a gift. I think the website is easy to navigate. My only two pieces of feedback are 1) allow us to upload more than one image and you all can decide the best one to use-in terms of quality, lighting, sizing etc.. 2) I wish we could upload the picture so we can see what it would look like with different backgrounds.

5 STARS West and Willow was great at communicating and then following up and executing a solution when there was an issue at no extra cost. Hands down one of the best, responsive, polite, professional companies I have ever dealt with. 10/10 would recommend.

Unbelievable how amazing the product… Unbelievable how amazing the product is! The picture is exactly like the photos of my mom's 2 dogs, this is the perfect Mother's day gift!!

West & Willow is simply the Best West & Willow is simply the Best ! We had to unexpectedly put our Beloved Husky of 12 years to sleep due to Cancer. As I was grieving I can across West & Willow. The process to have a custom hand painted artwork done was wonderful. The quality of her picture looks hand painted. The design they use is simple yet masterful. Wish I had done sooner.West & Willow is a real gem and let’s spread the word. I also bought a coffee mug from them and it is beautiful Sara