Can't wait to give as a gift. I think the website is easy to navigate. My only two pieces of feedback are 1) allow us to upload more than one image and you all can decide the best one to use-in terms of quality, lighting, sizing etc.. 2) I wish we could upload the picture so we can see what it would look like with different backgrounds.

Obsessed We recently lost our sweet baby girl Dane and we have been struggling with the adjustment of our loss. I saw a West & Willow portrait on a friends Facebook story and was immediately intrigued. Once I found the perfect picture of Dane I submitted my order. My wife and I cried tears of happiness when we got Danes portrait. The attention to details and all her colors and spots and marking were nearly identical to Dane. We love it! It has helped us tremendously seeing her portrait everyday! We are highly satisfied!

The only reason you are getting 2 stars… The only reason you are getting 2 stars is because of the sneaky way that Onward Protection at a cost of 3.15 was inadvertently added without my choice. If I didn't want this item as a gift I would have cancelled my entire order based on principle. I strongly suggest you remove this option, or the way it is "added" because of the large number of your customers that will not notice it, and therefore not get a refund. You are opening yourself up to a class action lawsuit and I would hate to see you go through that when your product is so lovely to purchase otherwise

Very Bummed! It was not made clear to me that my picture would not include a hat that my dog was wearing. When I submitted the photo, I should have been notified at that time. I received my picture and to my disappointment, it looks like my dog’s head is deformed instead.

Not as Advertised Your website and ordering process are quick and simple. I was a little disappointed with the portrait, it wasn’t positioned or proportionate to the print size and most importantly the portrait doesn’t have any personality. Your ads show portraits that look great even though the picture of the actual pet may look serious. We’ll display it because it was expensive.