Horrible chocolate, worse customer service I bought two different chocolate products from Nuts.com and both were terrible. I enquired about returning them for a refund and one customer services rep, Kitty said that I should return the products at my own expense and then add on another 20% of the costs so someone can throw them in the trash on my behalf. While another, Abigail, said she will give me credit to buy yet more products, when I’ve already bought two that were both unpleasant to eat. Awful customer service and the fact that I’ve got two people telling me two completely different things, rather than just returning my money is really not great either. I’ll never use this site again.

The worst of the worst I have asked (on numerous occasions) to use another carrier other than Blue Streak Sometimes they accommodate me and then revert right back to Blue Streak which I’m certain is due to their cheaper rates. Again they missed the mark on my most current order which was not delivered as promised. Called and emailed customer service which has clearly been outsourced - need I say more? So done with this company.

Great customer service. Great customer service. I was a total problem after a delivery to a wrong address that was not their fault and they took care of it without thinking twice and quickly. Good responses.

INCOMPETENT COMPANY no matter how many friends or family write you bogus 5 star reviews when the TRUTH of the matter seems to be a touch of false advertising and hiding behind hidden disclosures I.E 20% /free shipping scam. The truth of the matter is we for the most part would be ok with a discount and understand shipping so for your lack of transparency your losing your customer base due to being INCOMPETENT.

A Very Long Time Customer I have been buying from Nuts.com for over ten years. Their products are always fresh and my orders are delivered quickly. The very few times I have had questions or issues a simple email quickly resolved my concerns.