The website says 20% discount and free… The website says 20% discount and free shipping if order exceeds a certain amount. I was charge $7.99 for shipping and called the company. Was told that a 20% discount got me below the threshold for free shipping. Therefore I was charged for the shipping. Nowhere on the website does it say that you must subtract discount to be sure you meet the threshold.

Poor customer service Have a many year history of satisfactory interactions with this company, but in the past couple years that has changed. Last order in December arrived with 3 1lb bags of nuts, all heavily coated with fungus or mildew. Customer service gave only store credit for 2 bags. Tried to order some candies today--turns out the store credit of $28 could not be applied to their free shipping minimum. Called customer service--they said nothing they could do.

I was sent a “20% off and free shipping is a scam… I was sent a “20% off and free shipping for orders over $59.00” offer from Nuts.com. I found enough items for approximately $61 worth of products and the 20% off and free shipping was applied. However, when I went to check out the shipping charge was re-applied. I called and was told to read the fine print (not on the email offer I was sent)! I cancelled the order and will not purchase anything from this company, including other related companies.

Great customer service. Great customer service. I was a total problem after a delivery to a wrong address that was not their fault and they took care of it without thinking twice and quickly. Good responses.

Problem with order Customer service is open the normal 9-5 hours at nuts.com. I had an order that was delivered to the wrong address. Nuts.com customer service was very kind, understanding and very helpful in resolving my issue. Thank you Nuts.com