Goods not received no customer service I ordered a personalised basket of Easter chocolates and two bars of chocolate. I received the bars but not the personalised basket. The box was shown with a weight of 0.47kg and the hamper alone was over 0.9kg so it was never in the box. One week later and still no response to my email or to the form I completed on their website. Unless you count an email telling me not to send any more emails!

Same issue as many on here Same issue as many on here, placed an order (possibly lucky to receive it) when it arrived items were missing have raised a ticket and still awaiting a reply. Messaged Lindt on FB (dm) and received an apology and that customer services are working round the clock - also acknowledged that there is an issue at the warehouse. Really surprised by the brand failing what it sets out as very high standards! Very poor.

Not interested in their customers at… Not interested in their customers at all. They are trying to make you to register to get £5 voucher from every £50 you spend and a birthday present. These advantages when you register are non existing. I have two £5 vouchers (yes, I have spent over £100 on chocolate),which are impossible to use. Sent several emails, left several messages on the phone to customer service. Nobody got back to me. There is actually no direct number for their customer service and they need to be putting customers through every single time and it goes to answer machine every single time never mind how many times you try. Have been registered for over six months now and never got the birthday present they are promising on registration, neither I can use the vouchers. I would not bother registering with them.

Ordered for Mother’s Day with delivery… Ordered for Mother’s Day with delivery promised before the day if ordered by midnight. Order not despatched! Chased and was told it was being despatched 3 days after Mothers Day, no despatch! Chased again & told it had been lost in transit even though no despatch info received! Now almost 2 weeks passed Mothers Day I receive a refund which I did not want! Rubbish customer services, rubbish service & left embarrassed with no gift for my mum. Do not use!!!

Actually no stars is correct but to… Actually no stars is correct but to write this i had to click on one. disgusting & disgraceful company….. ordered on the 22nd October & nothing & it’s now the 29th November. Advent calendar & & a gold tin with my choice of chocolates £44-95p in total . Have sent many emails & heard back once & the last few have been totally ignored. Must be a law somewhere to say company's like this should shut down . Do trading standards deal with on line company’s or is there something different to complain to . Do not purchase.