Goods not received no customer service I ordered a personalised basket of Easter chocolates and two bars of chocolate. I received the bars but not the personalised basket. The box was shown with a weight of 0.47kg and the hamper alone was over 0.9kg so it was never in the box. One week later and still no response to my email or to the form I completed on their website. Unless you count an email telling me not to send any more emails!

Lindt pistachio Omg I recently purchased Lindt pistachio chocolate from the Lindt store They are another level, quite possibly the best chocolate and flavour I’ve ever tried Absolutely melt in your mouth delicious 10,0000 stars ⭐️ divine

Received 3 of 9 items ordered Received 3 of 9 items ordered. Only way to contact customer services is by email. Was told on 10th December the missing items would be refunded but that still hasn’t happened. Only contact method is emails that seem to disappear into nowhere. Social media team did reply saying there were issues and to be patient but customer service is non existent.

Same issue as many on here Same issue as many on here, placed an order (possibly lucky to receive it) when it arrived items were missing have raised a ticket and still awaiting a reply. Messaged Lindt on FB (dm) and received an apology and that customer services are working round the clock - also acknowledged that there is an issue at the warehouse. Really surprised by the brand failing what it sets out as very high standards! Very poor.

Valentine's Day order sent with incorrect name on label, causing it to get sent back. Lindt promised redelivery, but it never showed up. Lindt DOES NOT DELIVER. You will not receive your order if you shop here. I ordered a custom tin of chocolates for my long distance girlfriend and it was delivered with the name "Darren" (not my name or hers) on the postage label, so it was returned to sender. I complained and ordered redelivery, which has not arrived. Tracking went dead on the 15th and Lindt has stopped replying. Would give 0/5 stars if possible. Terrible service, mediocre product in my personal opinion (though my partner likes it) and extortionate price tags for goods YOU WILL NOT RECEIVE.