Lindt Christmas chocolate arrived badly damaged Lindt chocolate ordered for family members for Christmas 2023, orderered 19th December. It arrived and upon inspection 5 items were badly damaged, unable to be used A photo of 3 was sent earlier to Lindt complaints. I have not heard anything of any note and was and still am very disappointed. Thanks for your reply unfortunately there has been no refund. Glenda

Goods not received no customer service I ordered a personalised basket of Easter chocolates and two bars of chocolate. I received the bars but not the personalised basket. The box was shown with a weight of 0.47kg and the hamper alone was over 0.9kg so it was never in the box. One week later and still no response to my email or to the form I completed on their website. Unless you count an email telling me not to send any more emails!

What has happened to this company What has happened to this company. I placed an order, tried to use a valid voucher from loyalty points but it wouldn't accept. I made the purchase then contacted them. The response was bizarre. I'd given order number and voucher number but the response was for a 10% discount I'd literally just been sent for filling out a survey and nothing to do with the voucher. The advice was to re-register with a different email account. Really, I'm meant to have sundry emails handy? I replied explaining the error, no response. I tried again, no response. So I re-filled out the contact form, again with all details and simply been ignored. So my £5 loyalty voucher isn't honoured. This is such a shame. Buying from them now is too much of a risk. Sad days!

Do not order Wish I’d read these reviews before ordering. Family love Lindt so ordered online. Completely incorrect order delivered. Online forms and emails all ignored. No other means of contact. Absolutely terrible service. Do not order UPDATE- despite Lindt stating on here they would contact me- no one has. So I am still £50 down and stuck with incorrect products

Selling broken products and zero customer support Placed an online order for 40 Santas’. Arrived and 11 broken. Contacted customer services 01/12/23 to request replacements. No reply. Contacted again yesterday with ticket number asking for contact (I have waited no over 24 hours). Still no reply today. I will not buy Lindt again. They have had 12 days to prove they are a respectable company and there has been zero attempts to support resolution.