Same issue as many on here Same issue as many on here, placed an order (possibly lucky to receive it) when it arrived items were missing have raised a ticket and still awaiting a reply. Messaged Lindt on FB (dm) and received an apology and that customer services are working round the clock - also acknowledged that there is an issue at the warehouse. Really surprised by the brand failing what it sets out as very high standards! Very poor.

What has happened to this company What has happened to this company. I placed an order, tried to use a valid voucher from loyalty points but it wouldn't accept. I made the purchase then contacted them. The response was bizarre. I'd given order number and voucher number but the response was for a 10% discount I'd literally just been sent for filling out a survey and nothing to do with the voucher. The advice was to re-register with a different email account. Really, I'm meant to have sundry emails handy? I replied explaining the error, no response. I tried again, no response. So I re-filled out the contact form, again with all details and simply been ignored. So my £5 loyalty voucher isn't honoured. This is such a shame. Buying from them now is too much of a risk. Sad days!

NO CUSTOMER SERVICE (From The TOP Down) Loyalty rewards were not applied to my account - so tried to contact Lindt - What a Joke !! Lindt portal website - left 2 complaints - no response ! Voicemail left with Lindt UK - no response ! Emailed CEO (Dr Lechner) - no response ! Email UK Customer Support - no response ! Each of the emails have included - proof of Rewards Membership, proof of purchase of Lindt goods. It looks like a company wide issue - they don't care about their customers - and this is from the very top down. Staff in the Lindt shops seem to be the only staff who care about their customers. I have a ticket reference if anyone at Lindt would like to respond - but am not holding my breath.

Customer service non existent Customer service non existent. No reply to any messages through the contact form. I found a phone number and called, and no response in the customer service department either (receptionist at least was kind and put me through). Left a message, nothing.

Wrong order sent Wrong order sent. As I ordered online I cannot find numbers to complete a complaints form, which are mandatory. I will never make a purchase again. Every other big company has a telephone number to call but not lindt. Do not order from this company. No excuse for poor service.