Actually no stars is correct but to… Actually no stars is correct but to write this i had to click on one. disgusting & disgraceful company….. ordered on the 22nd October & nothing & it’s now the 29th November. Advent calendar & & a gold tin with my choice of chocolates £44-95p in total . Have sent many emails & heard back once & the last few have been totally ignored. Must be a law somewhere to say company's like this should shut down . Do trading standards deal with on line company’s or is there something different to complain to . Do not purchase.

Wrong order sent Wrong order sent. As I ordered online I cannot find numbers to complete a complaints form, which are mandatory. I will never make a purchase again. Every other big company has a telephone number to call but not lindt. Do not order from this company. No excuse for poor service.

Customer service non existent Customer service non existent. No reply to any messages through the contact form. I found a phone number and called, and no response in the customer service department either (receptionist at least was kind and put me through). Left a message, nothing.

After a not-so-good first experience… After a not-so-good first experience with damaged items, I tried Lindt again. This time no such problems, and my chocolate was delivered very quickly and in perfect condition. Invoice #80000920463 for Order #100001007697

Broken goods I ordered some chocolate cream for our employees from Lindt and one of them came broken. Although the customer service lady answered to my email, she said it'd be 2-3 weeks until they can do something. If I order a new one that arrives within a week, but this takes them 2-3 weeks... ridiculous. One of the worst customer services I've ever encountered.