Great service, but one minor miss with my most recent order I've purchased from Voltage before and admire their customer service. Something odd happened with this order - it was "in stock" when I ordered, but after a week I reached out since I didn't get a shipping confirmation. They assured me it was shipping soon. 2 weeks later (admittedly over the holidays) and still no update. Finally I called to escalate and it was shipped that day. I still plan to order from Voltage in the future, but am deducting 1 star because of the unexplained 3-week delay and confusing messaging regarding this most recent order.

It is so difficult to get a call back… It is so difficult to get a call back from voltage coffee company. On average for me it usually took 2 days to get a follow up call after leaving 3 to 4 voicemails and email messages. They never provide direct on how the installation was going to happen. So you have a shipping crate sitting on your sales floor for several days waiting to see if any one is going to appear and complete the install. No one comes or calls back with a plan or explanation on who's going to install the machine. So I now have the shipping crate in the supply closet as a storage rack.

Voltage has been so accommodating Voltage has been so accommodating, we originally order a machine that was not going to be able to ship for 2 months they called us and gave us some options to get our new expresso machine here this in 2 weeks and installed. Amazing our salesman Matt went above and beyond for us. Thank you!

Site is easy to navigate Site is easy to navigate, quality products. order confirmation and follow up communications are prompt and clear. Free shipping is a plus but took a little longer than expected. Will come back for future shopping again.

Worse customer service Worse customer service Please Don’t Buy from this company Sell equipment that are worthless and won’t exchange nor fix the problem They only put a band aid to the problem We bought a san remo racer brand new right off the back we had issues with a tank sensor got fixed after was the steams wands leaking even the one side we didn’t use started to leak The steam wand started acting up we were communicating with technical support they sent technician to install wrong parts Till now we still have defective equipment that they didn’t want to exchange nor pro rated for a different brand