Jessica/Domink? Jessica? I think was the assistants name? Apologies if not, but she was excellent from start of call till the end,very helpful, explained everything in good detail & made the whole process very easy. A really lovely pleasant person to deal with as was the gentleman that helped me with my credit card terminal again excellent at his job.

Samuel Blake After holding to speak to someone for almost an hour i spoke with Samuel Blake he took on board my complaint spike to a supervisor and gave me the advice i was looking for. Top marks to this representative

Dropped a call in and spoke to Jemal in… Dropped a call in and spoke to Jemal in technical support today. I had been putting off calling as previous experiences were not great. However I was pleasantly surprised today. Jemal was friendly, helpful and called back when he promised. Top lad.

At least I am happy now after the… At least I am happy now after the dispute shows that I was right with every single word I said to them am happy xln knows that that engineer never came back and pls share that dispute results with every one I called before because some took a side with that engine sorry he even want engine he was subcontractor guy with zero experience Regards Dr. Mustafa Hassan

No broadband for three weeks No broadband for three weeks. No landlines for five weeks, and ongoing. Cancellation charge made, although we are still with xln. After many years of impeccable - if expensive - service this has now collapsed after being taken over by Daisy. 30 minute waits to speak to a real person make it impractical to sort it out. Bots and chatlines don't seem able to solve problems. 2 star rating given only because we did finally manage to get our broadband. Much time wasted trying to get a resolution.