Chris is fantastic to deal with the… Chris is fantastic to deal with the matter as I was facing very difficulties to sort it out from last December. Unfortunately no more with XLN as very poor service. Thank you Chris for sorting the issue.

Warning: Avoid XLN at All Costs! Absolutely horrendous experience with XLN! It's been four months asking for refund the money they took after canceling their service and still have't receive anything!!! Their customer support was unresponsive throughout the process, leaving me in the dark and extremely frustrated. I strongly recommend looking elsewhere for your service needs. XLN Telecom clearly lacks professionalism and respect for customers.

Shouldn’t have jumped off the wagon. Why I didnt renegotiate a new deal with Xln I’ll never know. I shopped around and found a cheaper supplier…for now. However I’m paying the price for my stupidity. I have to jump through seemingly endless loops to talk to someone at my new supplier and when I do they give you more loops to jump through. This is not the case with Xln. I’ve never found them difficult to get hold of and when you do talk with them, each agent takes responsibility for your enquiry. They even called me back after looking into something for me. I spent a good few years ignoring the constant (at the time) marketing calls from Xln. A friend of mine recommended them so I gave in. What a pleasant surprise. Brilliant customer service. Worth paying a little more for (?).

First time I have needed to contact XLN… First time I have needed to contact XLN in the two years that we have been with them. Excellent service and problem easily solved. I am waiting to hear from them about VOIP Phones for another business of ours.

No broadband for three weeks No broadband for three weeks. No landlines for five weeks, and ongoing. Cancellation charge made, although we are still with xln. After many years of impeccable - if expensive - service this has now collapsed after being taken over by Daisy. 30 minute waits to speak to a real person make it impractical to sort it out. Bots and chatlines don't seem able to solve problems. 2 star rating given only because we did finally manage to get our broadband. Much time wasted trying to get a resolution.