Great customer service rep Great, very knowledgeable rep. Very kind and thorough as he took me through disbursement process. Great customer service rep.

Great experience I truly appreciated the exceptional customer service I received. It was among the best I've ever encountered. Even after I hung up, I received a callback, and the representative provided me with all the necessary information. It was evident they cared for my needs. I ended the call feeling well-informed. Later, when I had to call again, another person assisted me with a bright attitude and friendliness. Overall, it was a fantastic experience, deserving more than five stars.

Good employees, pesky AI It took a minute to get past your “virtual assistant”. I couldn’t use that system because my question was far too specific for that kind of system. Confirmation of that came when the associate I articulated the question to had to put me on hold to ask someone else. But Claudia did a fantastic job for me.

Efficiency It was quick, clear, and very concise. Any questions I had Denise was able to help me out and put my mind at ease. I called in the whole thing probably lasted around 30 minutes in total and we were able to get everything started that day.

Apps are terrible Apps are terrible. The web version just clears the username and pw when it isn't working, and the mobile apps brings back an error stating "something went wrong, try again later". I guess I'm supposed to log in every day to try and get my flex refunds. Worst app I've ever used.