Overall, really happy Everyone that I've dealt with at Geoforce has been helpful and easy to deal with. We use several different products/devices in many different ways. Our business is always evolving, which creates new needs and challenges regularly. They are always willing to help us try to address new needs. I don't believe a service company can achieve a perfect rating, so four stars it is. There are always going to be issues with technology, so there will always be room for improvement. Might be a hint of growing pains going on with them and us. Overall, really happy with what they do and provide.

Commitment to return phone calls by a… Commitment to return phone calls by a certain day with no call back and no resolution. Original set up was incorrect. Specifically asked for GPS tracking in remote areas, but that was not provided. Set up started on GPS system based on our needs, contract signed months ago, no call back on when updated system will be set up. Billing started after contract signed with a substantial increase but no new devices sent. Several months of incorrect billing with emails to request review, commitment made to follow up but no call backs. Very poor communication.

In all Honesty In all Honesty, getting ahold of someone here to fix or replace the units that you paid for is like listening to Joe Biden trying to complete a sentence. Trying to get a new unit takes way too long to receive after having to pay again to have a new one sent to your address. call the sales rep assigned to you he won't answer the phone until the corp office finally has to contact him. then calling the corp office to change reps all they tell you is I will relay the message. for the amount of money spent on GPS units and the customer service you receive is p*ss poor. I've had service with Geo tab for 4 years and never seen a rep or a salesman come out or check on our service and see how we are doing.

I had trouble viewing assets on the web… I had trouble viewing assets on the web map. Contacted help desk for assistance. I had immediate response and suggested solution. It instantly ruled out account issues and pointed out problem my end. The suggested solution worked and my problem sorted.

There is always room for improvement There is always room for improvement. I spoke with Lucas recently (which, by the way, I was very please to have him give me a call) and he did what he could to help me. There were a couple of things that I asked for help with to find out they were just not available at this time. He made note of my 'wants' and hoped that, along with the requests of other users, the functionality of the software would become more user friendly in the future.