First time ordering and after three… First time ordering and after three weeks of waiting I stil have no order and no response to my several emails or tickets I created. Be Prepared is their website but they obviously aren't prepared themselves. Sorry, but I can't recommend this company. If I don't get order soon, I'm going to cancel. I wish I had gone somewhere else. Other companies I have putchased from after this one has already sent me my purchases. Be Prepared is a joke.

Customer service was excellent! Probably due to the COVID19 crisis, there were delays in shipping and filling large orders. Andrew and Chandler in customer service were both reassuring and exactingly factual. My orders, and my husband's separate orders, all arrived on the updated dates they told us. All the products were in perfect condition. We've tasted several items from our smaller pouches. Quality and taste are excellent. Hoping to see freeze-dried cranberries offered again. Made a festive winter apple spice cranberry crumble from our just our storage items to serve dinner guests. It was WONDERFUL !

160 Gallon Water Tank Combo - Great product! Great experience - customer service is great and responsive. I got the two 160 gallon water tank combo with hose and water purification kits. They came on time and are sturdy. I am not stacking them, I think they would hold up, but I wasn't comfortable doing it. The spigots came installed with some teflon tape, but I had small leaks, so needed to add a little more. I definitely feel more prepared now that Coronavirus is here. I'll have plenty of water for my needs. Definitely recommend Emergency Essentials for their containers.

Horrible experience. caveat emptor! It’s been two weeks since I placed my order. No correspondence to indicate a shipping delay. Called and spoke with customer service who said it would ship last week. Still haven’t received my items and no follow up from the company. Horrible experience and terrible communication from company. Shop somewhere else!

On top of offering a great product On top of offering a great product, they have wonderful customer service. For example, they are unable to ship quickly at the moment due to high demand, but they still send you an e-mail letting you know that your order is in queue and hasn't been forgotten. I have ordered from other places before, and I am lucky that i am notified when the items ships. I'm not left in the dark wondering what is going on with my order.