Thank you to Matthew Gonzales for… Thank you to Matthew Gonzales for assisting me

Unfulfilled promise and higher processing fees We are a small nonprofit and every single penny counts. When I setup the ACH processing, the sales rep gave us certain processing fees. He clearly mentioned that there will be no percentage based fee for ACH. Whatever terms as well as service expectations he promised, none were fulfilled. He stopped responding to email and didn't answer phone calls. At the end we are still paying higher processing fees than what was promised.

I called because you are charging me… I called because you are charging me almost $100, plus $15 a month (from authorize Net) when it is supposed to be just the $15. I was told it would be adjusted and I would be credited back all the over charges. Since the call has gone by, I have been charged 2 more months and now of the 100 plus kow I'm getting an additional 10 a month charge from your company on top of the 15 from authorize.net

I had an issue with a payment made by… I had an issue with a payment made by my customer i had to call National Processing to guide me in getting it resolved. Mathew G was fast on getting it resolved ... Great customer service

I am not a professional businessman… I am not a professional businessman yet. So I am just learning to use the software. And there are a couple of things I wish i could do, like create an invoice ahead of schedule, like a draft and have it ready to send when product is complete. Last month I had a issue looking at a report, so I called and the guy was super friendly and helpful. He figured out what the problem was and fixed it. So I definitely give 5 stars for that call. Overall I am happy with the product and the service, but again, I know that there is a lot that I don't use or don't know how to use yet. I am not a retail business so I can't speak to the retail sales part of it.