Unfulfilled promise and higher processing fees We are a small nonprofit and every single penny counts. When I setup the ACH processing, the sales rep gave us certain processing fees. He clearly mentioned that there will be no percentage based fee for ACH. Whatever terms as well as service expectations he promised, none were fulfilled. He stopped responding to email and didn't answer phone calls. At the end we are still paying higher processing fees than what was promised.

Well customer service was miss leading… Well customer service was miss leading I was told I'll be on next day funding before I signed up then after I sign up come to find out I'm on 2nd day funding which is really a big inconvenience for a small business to be successful. I was also told after 30 days I'll be moved to next day funding then that turned out to be incorrect I spoke with another person and she informed me I have to wait 90 days before eligible for next day funding.... customer service was great A++...... but what they promise you is incorrect and like I said a huge inconvenience.

The fees are the lowest in the market The fees are the lowest in the market. I have been using them for about 2 years now. The credit card machines are not the best and need an update every week with the batch numbers. I have been in business for 16 years using all kinds of this credit card machines but these machines are really low quality. Customer service is normal everywhere today in 2023 not so professional. I like the national Processing because not have to worry about hidden fees.

Dropped me as a client after a year for… Dropped me as a client after a year for no apparent reason other than they were not profiting enough from my account.

I am not a professional businessman… I am not a professional businessman yet. So I am just learning to use the software. And there are a couple of things I wish i could do, like create an invoice ahead of schedule, like a draft and have it ready to send when product is complete. Last month I had a issue looking at a report, so I called and the guy was super friendly and helpful. He figured out what the problem was and fixed it. So I definitely give 5 stars for that call. Overall I am happy with the product and the service, but again, I know that there is a lot that I don't use or don't know how to use yet. I am not a retail business so I can't speak to the retail sales part of it.