ACH only - good yet not as good as it could be Important to note I use for ACH only. It works, but customers are supplied with no receipts, no notices of their payments failing or being returned, etc. Nothing after a payment flies (or fails). And, no way to change that. In this way, it falls way behind other providers. I have mentioned that to them on multiple occasions over the years.. but - no change. So I'm not holding my breath any longer that changes are forthcoming. Generally however it works & price is reasonable.

The Star(s) are in the issue(s.) We are thankful for the service it has helped this company in great or wonderful ways. It is not a perfect world, and we deeply understand why things happen. We hope this is a very long-term contract. We hope our needs are handle with understanding on both sides. With that been said this is the reason for the five stars. Thanks for giving this small business a chance!

Unfulfilled promise and higher processing fees We are a small nonprofit and every single penny counts. When I setup the ACH processing, the sales rep gave us certain processing fees. He clearly mentioned that there will be no percentage based fee for ACH. Whatever terms as well as service expectations he promised, none were fulfilled. He stopped responding to email and didn't answer phone calls. At the end we are still paying higher processing fees than what was promised.

Small business owner feedback It is easy to get a hold of someone whenever I have a question, and all of my questions have been handled. Overall happy with the service, but I gave 4 stars because I didn’t get emails that I had requested when I signed up. And the online interface was not updated with the information I supplied via phone and text/email.

Swipe Simple Card Reader The service is great, however, the card reader often shuts down or will not connect in order to complete a transaction. If that glitch is corrected, it would boost my experience up to five stars.