The fees are the lowest in the market The fees are the lowest in the market. I have been using them for about 2 years now. The credit card machines are not the best and need an update every week with the batch numbers. I have been in business for 16 years using all kinds of this credit card machines but these machines are really low quality. Customer service is normal everywhere today in 2023 not so professional. I like the national Processing because not have to worry about hidden fees.

They do what they want regardless of your agreement. When I initially spoke with the representative before agreeing to use National Processing, I was clear that I did not want to accept American Express. The salesperson assured me that AmEx would not be added to my list of cards accepted. A week after signing with National Proc, I received a welcome email from American Express. I contacted my sales person who said "yes, I added you to receive American Express." He apologized and said it would be removed. A few weeks later, I am received another email from AmEx. It had been added again. I called the general customer service line. The assured me that it would be removed and not be added again. I received more email from American Express. Each email has a different "account number" associated with it. They continue to share my information with American Express clearly against my wishes.

ACH only - good yet not as good as it could be Important to note I use for ACH only. It works, but customers are supplied with no receipts, no notices of their payments failing or being returned, etc. Nothing after a payment flies (or fails). And, no way to change that. In this way, it falls way behind other providers. I have mentioned that to them on multiple occasions over the years.. but - no change. So I'm not holding my breath any longer that changes are forthcoming. Generally however it works & price is reasonable.

Unfulfilled promise and higher processing fees We are a small nonprofit and every single penny counts. When I setup the ACH processing, the sales rep gave us certain processing fees. He clearly mentioned that there will be no percentage based fee for ACH. Whatever terms as well as service expectations he promised, none were fulfilled. He stopped responding to email and didn't answer phone calls. At the end we are still paying higher processing fees than what was promised.

The best payment processor hands down… The best payment processor hands down they are very reachable and whenever there is an issue which I haven’t had ANY they are always there. National was the missing piece to my puzzle!