Unfulfilled promise and higher processing fees We are a small nonprofit and every single penny counts. When I setup the ACH processing, the sales rep gave us certain processing fees. He clearly mentioned that there will be no percentage based fee for ACH. Whatever terms as well as service expectations he promised, none were fulfilled. He stopped responding to email and didn't answer phone calls. At the end we are still paying higher processing fees than what was promised.

I called because you are charging me… I called because you are charging me almost $100, plus $15 a month (from authorize Net) when it is supposed to be just the $15. I was told it would be adjusted and I would be credited back all the over charges. Since the call has gone by, I have been charged 2 more months and now of the 100 plus kow I'm getting an additional 10 a month charge from your company on top of the 15 from authorize.net

Taran always answers my questions and… Taran always answers my questions and is so knowledgeable. He will never stir direction.

The Star(s) are in the issue(s.) We are thankful for the service it has helped this company in great or wonderful ways. It is not a perfect world, and we deeply understand why things happen. We hope this is a very long-term contract. We hope our needs are handle with understanding on both sides. With that been said this is the reason for the five stars. Thanks for giving this small business a chance!

The best payment processor hands down… The best payment processor hands down they are very reachable and whenever there is an issue which I haven’t had ANY they are always there. National was the missing piece to my puzzle!