The German Deli So happy they have moved in our neck of the woods. I get all kinds of products, including fresh yeast, flour, baked breads, German speciality items, and delicious cheesecake.

The customer service is practically non… The customer service is practically non existent…as I ordered with a specific deadline in mind the order form stated shipping in ONE business day. I believed it.. until I started checking the order on the website and realized nothing changed in the fulfillment center. I sent emails,tried the online form to get information to no avail. After patiently waiting for over a week I contacted germandeli and finally received an answer. Apparently there is a labor shortage in the fulfillment center…..but Chad was able to update the shipping to 2nd day….so it wasn’t even processed yet.It arrived at the last possible minute…but as I told Chad in the chat ..there are many more German food websites available to me with real customer support. It was worth a try…but not again . Ps: Placed an order with yummy bazaar yesterday and received shipping and tracking information an hour ago !

Extremely slow processing Extremely slow processing. After 10 days (seriously) i send email, just to find out that they can't deliver certain items. You think they would inform you right away? Nope. And it takes them 15 days to ship a few items? This is 2020 people. Guess what. Refund processing is very slow as well. had to send reminder. Will never use them again. There are other, better and faster options.

Received wrong items. Several items I ordered have been replaced with something else without asking me. Very disappointing to receive items I've never asked for. Found a much better German website. Customer service is great and they also offer free shipping. I will never order from GermanDeli again.

Very pleased with my order. The items were shipped immediately, professionally packed. The frozen items came frozen because they were packed in a cooler with ice, which I really appreciated. Very pleased with my shipped from the German deli store. My items were shipped immediately, professionally packed. The frozen items came frozen because they were packed in a cooler with ice, which I really appreciated.