A good range of German products..but A good range of German products but I have a few issues: 1) Can be found on Amazon and other sites cheaper considering the postage . 2) My last order had products that were well past their Best Before date, and when I asked them about this it didn't seem to be an issue. Guess it wont kill me hey.

Very pleased with my order. The items were shipped immediately, professionally packed. The frozen items came frozen because they were packed in a cooler with ice, which I really appreciated. Very pleased with my shipped from the German deli store. My items were shipped immediately, professionally packed. The frozen items came frozen because they were packed in a cooler with ice, which I really appreciated.

Order never received Ordered a Bahlsen Christmas Stollen - Butter 400g on December 9 2019. Order still not received as of January 24 2020. Kept sending several emails and they kept saying how customs takes a long time - However never 7 weeks. Last email I asked them to cancel my order and refund the money- no response- very unprofessional. I called my credit card company and disputed the charge. ..

Extremely slow processing Extremely slow processing. After 10 days (seriously) i send email, just to find out that they can't deliver certain items. You think they would inform you right away? Nope. And it takes them 15 days to ship a few items? This is 2020 people. Guess what. Refund processing is very slow as well. had to send reminder. Will never use them again. There are other, better and faster options.

The customer service is practically non… The customer service is practically non existent…as I ordered with a specific deadline in mind the order form stated shipping in ONE business day. I believed it.. until I started checking the order on the website and realized nothing changed in the fulfillment center. I sent emails,tried the online form to get information to no avail. After patiently waiting for over a week I contacted germandeli and finally received an answer. Apparently there is a labor shortage in the fulfillment center…..but Chad was able to update the shipping to 2nd day….so it wasn’t even processed yet.It arrived at the last possible minute…but as I told Chad in the chat ..there are many more German food websites available to me with real customer support. It was worth a try…but not again . Ps: Placed an order with yummy bazaar yesterday and received shipping and tracking information an hour ago !