Meat and dairy products deemed safe to eat after being unrefrigerated for at least 36 hours I recently placed an order which was due for delivery yesterday (they charge a whopping £8 next day delivery fee) but did not show up nor did DHL provide any information on what the hold up was nor a new ETA. Since I had ordered meat and dairy products which would not keep unrefrigerated for this length of time I contacted German Deli for a refund for these items only (not least since this was now the second time that the order had been delayed). Rude Andrea fobbed me off by telling me the items would still be fine for consumption. She was unwilling to issue a refund unless I would return the items at my cost. So asking me to waste even more money on the failings of their delivery partner.... Let's hope that Brexit will take care of this company over the coming months and they will see where their arrogance gets them

I am so happy to have found German Deli. I am so happy to have found German Deli they have a great selection of goods. Today I received my second order from them and am again very impressed with the meticulous way everything was packed. Communication by email and telephone was excellent. Thank you, German Deli.

WARNING ......... GO ELSEWHERE !!!!!!!!! I wish I would have read the reviews before ordering from this company! Ordered an item 2 1/2 months ago and still have not heard one word back from my 3 emails I sent asking about said order!! Shame. I am calling my credit card company today and disputing the charge. PLEASE LOOK SOMEWHERE ELSE BEFORE ORDERING !#!

Extremely slow processing Extremely slow processing. After 10 days (seriously) i send email, just to find out that they can't deliver certain items. You think they would inform you right away? Nope. And it takes them 15 days to ship a few items? This is 2020 people. Guess what. Refund processing is very slow as well. had to send reminder. Will never use them again. There are other, better and faster options.

Top notch service I ordered a variety of perishable items from GermanDeli.com, having never used the site before. At first I thought that their shipping cost seemed a little high. After receiving the package in only three days (I paid for the cheapest option and it still came in three days!) I can say that this company provides their high quality products with the best customer service I have ever experienced. The shipping package was impressive, with all items inside of a foam cooler, that contained two gel packs that were still completely frozen, as well as dry ice. The package was noticeably cold inside when I opened it. Every item that I ordered was individually wrapped in padded paper. Who does this anymore? I am very impressed.