Meat and dairy products deemed safe to eat after being unrefrigerated for at least 36 hours I recently placed an order which was due for delivery yesterday (they charge a whopping £8 next day delivery fee) but did not show up nor did DHL provide any information on what the hold up was nor a new ETA. Since I had ordered meat and dairy products which would not keep unrefrigerated for this length of time I contacted German Deli for a refund for these items only (not least since this was now the second time that the order had been delayed). Rude Andrea fobbed me off by telling me the items would still be fine for consumption. She was unwilling to issue a refund unless I would return the items at my cost. So asking me to waste even more money on the failings of their delivery partner.... Let's hope that Brexit will take care of this company over the coming months and they will see where their arrogance gets them

I am so happy to have found German Deli. I am so happy to have found German Deli they have a great selection of goods. Today I received my second order from them and am again very impressed with the meticulous way everything was packed. Communication by email and telephone was excellent. Thank you, German Deli.

These people owe me 100 dollars for the… These people owe me 100 dollars for the past 3 years. They cancelled my order I paid for and after several emails to remind them, d. they ( about a year ago) promised to correct this problem. Nothing happened. I trusted them. Do not support these people, they are not honest. My name is Theodore C. Vanya, they have my email address, they could get back to me.

Extremely slow processing Extremely slow processing. After 10 days (seriously) i send email, just to find out that they can't deliver certain items. You think they would inform you right away? Nope. And it takes them 15 days to ship a few items? This is 2020 people. Guess what. Refund processing is very slow as well. had to send reminder. Will never use them again. There are other, better and faster options.

Received wrong items. Several items I ordered have been replaced with something else without asking me. Very disappointing to receive items I've never asked for. Found a much better German website. Customer service is great and they also offer free shipping. I will never order from GermanDeli again.