Terrible customer service well for a very short time this company seemed to get its act together WRONG. Placed last order on July 31 today is Sept. 14 contacted CS and after a late reply no dry ice really nothing listed on website. Finally shipped and tracking says damaged sent back. Now zero communication from CS cant call it customer service. What a shame good products crap for service. What could they do better well try customer service.

Happy and surprised My order was a little delayed though their customer service rep was great. When my chair arrived, it was fantastic. They followed up on my order and even gave me some credit. I wasn't expecting that.

membership fees are a total rip-off, almost everything is out-of-stock! This site charges an annual membership fee for access, but gives you those fees back in the form of monthly credits to use towards purchases. If you're making purchases monthly, it seems like a great bargain. However, almost everything is out of stock, so finding something to purchase is nearly impossible. Then, ontop of that, shipping charges are insane (lowest rate is $22), but there is free shipping for orders over $75. Again, ok, that's not so bad.... BUT if any item is on sale in your order (even if there are regular priced items ALSO in the order), the monthly credits cannot be applied, because it's considered a stacking discount. The only way to cure that issue would be to make TWO orders: one with no discounted items, so that the credits can be applied, and one with all the discounted or on-sale items. However, the credits per month are only $15, but shipping is $22. So that means, the $15 credit is USELESS, and is a wash for shipping charges, unless you spend at least $150 ($75 per order). The site is absolute garbage and I will not be renewing after my annual membership expires.

Long wait for product, inferior product - but satisfactory outcome Long wait for delivery - chair was an inferior product, but I am very pleased to say that Eric N at The Essential was very accommodating and helpful and gave us a full refund. They will also review the product before sending more out.

Misleading ship times, poor communication I rarely write poor reviews, but in this case I felt I had to as I've had multiple negative experiences with this company. I placed an order for 2 standing desks in May 2023. The website said the ship time was 2-3 weeks. I had to wait FIVE MONTHS for the desks – which ended up shipping separately, weeks apart. Throughout that whole time I was consistently told (over 7-ish different interactions) that the desks were "still 2-3 weeks out". Had I known how long the desks were going to take I would likely have cancelled the order or not placed the order. The same issue happened when I ordered 2 desk lamps, they took months instead of the advertised 1-2 weeks to ship. So misleading and so frustrating. I also think it's telling that in their marketing emails they display their Trustpilot rating as 4 stars – when it is currently 3.1 as of the writing of this review, and many recent reviews reflect the same issues I had with them. They are clearly not addressing serious operational issues and continuing to misrepresent lead times on their website and disappoint customers.