Extremely poor customer service Extremely poor customer service. I purchased a bathrobe for my partner as a Christmas gift, and ordered it early to ensure it would arrive on time for Christmas. My partner opened the gift containing the bathrobe on Christmas Day, and it turns out the robe is too large for her. I asked to return it, but was refused because it did not fall within the 30-day return period. Even though I explained the reason for the delay (my partner could not open the gift until Christmas), and noted the bathrobe was unused and unworn, Lisa Hill at Grund refused to assist me and was rude in the process. Clearly, Grund cares about profits and not customer satisfaction.

I would like to amend my recent review of my experience with GrundAmerica. I had come across my interpretation of a No Return Policy. I was wrong & I would now like to correct my mistake. Would have liked to return the item but discovered that Grund has a “No Return” policy. This was never indicated in their advertising or when I was putting in the order. I’ve never come across this with any Company that I’ve ever dealt with. Consequently, no matter how much I like what they have to offer, I’ll never do business with Grund again.

I have made purchases in the past but… I have made purchases in the past but will no longer be purchasing from them. Have been waiting a return slip for over a week. Will be contacting BBB after posting this review.

Such a superior product Such a superior product - love your rugs!

Excellent Sheets I really love these sheets! Soft, crisp, breathe & wash well, and aren't too "slippery". Excellent customer service, and a price point I can live with during these difficult times. All around 5+ star experience. I will be a return customer for sure!