customer
GBHealthy Option We loved having Yumi as a healthy option for our baby.
JV
GBGood food. Questionable quality control and freshness. I genuinely was really, really excited about Yumi, and I absolutely love their premise of fresh/healthy food. However, I am incredibly disappointed with their quality control. Every single order I have had received has either contained expired food or had multiple seals broken. Specifically: - I placed my first order on November 8, which arrived on November 16. One of the jars had a "best by" date of November 6 (two days before I even placed the order. Further, 3 of the jars had broken vacuum seals. I immediately reached out to customer service, and although they were responsive and offered me credits for the defective products, I never received an answer as to why I could have received expired food (if they make everything fresh that week) or what could have caused the faulty seals. They did acknowledge that the kitchen was having seal issues, but I have not received any further clarity on what that issue was or how it's being remedied. - My next weekly order contained 2 broken vacuum seals. - This most recent order that I literally received just 10 minutes ago - yup, you guessed it: 2 more broke vacuum seals. I'm giving Yumi 3 stars because although their food does seem high quality, it's concerning that a company that prides itself on delivering "fresh" food would have so many quality control issues as it relates to that freshness. I am currently looking into alternative food delivery providers and will likely cancel my Yumi subscription.
Jennifer Vu
GBUnreliable to feed your baby Placed my first order and the shipment is late according to the date it said it would arrive (shipped outside of their shipping window) so the food is bad so can’t feed to my baby. Called customer service they offer my credit back. I asked them to ship me another food package instead because I need the food for my baby. Rep said they’re sold out. So how are you suppose to rely on this device to feed your baby. What a horrible experience!!! How can a company run a business and spend all this money on targeted ads and yet be sold out of food
Kendra Cohen
GBMiss the purées and bites, but love their stuff. Great customer service! I miss the baby food purees and bites, but I still love the items you can buy from the stores. I recently had another baby and was looking for where I can buy the purées but it looks like they stopped. I reached out to customer service and they responded quickly, and sent me a food guide as they have pivoted from purées at the moment. Great customer service.
Jennifer M
GBPurées ok, but not worth terrible customer service and late deliveries Purées were mostly okay- some are way to watery to be served on their own. I started running into issues with the bites. Most were crumbled or mashed when they arrived, having defrosted along the way. They also have TERRIBLE customer service. I regret not switching to another company sooner. Also, my toddler who was never and is still not a picky eater didn’t like most of their bites. When I tasted them, I couldn’t blame him.