Hannah was very helpful and sweet Hannah was very helpful and sweet! She helped me fix my problem quickly! I broke my glass and they’re sending me a new one free of charge, wasn’t expecting this level of customer service but I’m really happy with it and I’ll be buying more puffco products in the future

Sydnee u a G I truly appreciate the first time experience I had with puffco’s warranty process. I had a reliable, exceptional support agent named Sydnee who was in commutation with me. Not only was Sydnee kind and assisted me along the way with trouble shooting, her professionalism and patience along the process goes unnoticed. I have many products and accessories of puffco, and i have never been confident enough to reach out for assistance online; i can personally say this first time experience was above and beyond any experience I’ve had and went above my standards! Thank you again puffco! Peace and love.

Worst customer service! Worst customer service! I ordered over $400 of product and missed the first delivery attempt (6 hours earlier than estimated arrival time so I was at work). Customer service doesn’t care and it’s been over a week w/ little to no response. I still haven’t received my order and haven’t been updated by Puffco… even though I’ve reached out 4 times. VERY DISAPPOINTED. RECONSIDERING BUYING FROM THEM!!

10/10 thanks to the Puffco team and… 10/10 thanks to the Puffco team and Miranda from Puffco support to be able get me my new atomizer . Simply put this brand has a great product and even better team behind them . Lucky to have this sorted out and at a very convenient pace . Excited to get back to my peak .

Puffco is a trash brand Puffco is a trash brand, I bought my puff co for christmas for my boyfriend. The first day we got it, it would not work at all. It kept throwing red lights over and over again. We emailed customer service which took soooo long only for them to tell us that we should check out this youtube video to help us basically take it apart and put it back together. After that it worked for less than a week before it completely stopped working. We reached out to puffco and they ultimately didn’t care or do anything to help us beside recommend a youtube video. I ended up purchasing another atomizer thinking that was the issue, but the atomizer just keeps throwing a rainbow code.Now here we are months later with wasted money on a company that only cares about their profit. Before purchasing the puffco we had used an off brand e-rig, which was way better, reliable and not so expensive (literally like half the cost of puffco) WASTE OF MONEY. DONT INVEST IN PUFFCO.