Hannah was very helpful and sweet Hannah was very helpful and sweet! She helped me fix my problem quickly! I broke my glass and they’re sending me a new one free of charge, wasn’t expecting this level of customer service but I’m really happy with it and I’ll be buying more puffco products in the future

The agent Cass The agent Cass, was absolutely fantastic. Solved my problem in a few minutes. New parts in the post and I'm extremely satisfied with both the puffco policy and customer care . If I could give 10 stars I would.

Excellent customer support We purchased our Peak 2 months ago, and 100% due to user error we broke the atomizer. Puffco support was super fast and helpful, and were able to assist me in ordering a new part in a very speedy manor. Extremely friendly and helpful, would recommend their products to anyone!

10/10 thanks to the Puffco team and… 10/10 thanks to the Puffco team and Miranda from Puffco support to be able get me my new atomizer . Simply put this brand has a great product and even better team behind them . Lucky to have this sorted out and at a very convenient pace . Excited to get back to my peak .

Very fast response for a warranty claim! Very fast response for a warranty claim!