Sydnee was very helpful in assisting… Sydnee was very helpful in assisting with trouble shooting what was wrong with my peak, once discovered it was defective, they were able to get a replacement sent my way! Sydnee was also helpful in letting me know steps to take for the issue not to happen again!

The agent Cass The agent Cass, was absolutely fantastic. Solved my problem in a few minutes. New parts in the post and I'm extremely satisfied with both the puffco policy and customer care . If I could give 10 stars I would.

Peak Pro So worth it! Cass from puffco customer service exceeded my expectations with her assistance. She was super helpful and made the process easy when I needed a replacement. After getting my replacement chamber I’ve been super happy & stoned with my peak pro ✌🏼

Caity was awesome and friendly! Caity was awesome and friendly! Ultimately, I reached out to support to share my experience with bricking and then fixing my bricked Peak Pro v2. (Essentially just need to terminate the app, restart phone, 20sec hold on peak power button, restart app and finish the update..voila) Love the company and glad they would warranty it if it didn't work out. Hope this helps someone!

Puffco is amazing and Cass was great support! Cass was great support! I have been putting off dealing with my hot knife warranty claim and she made the process so smooth and easy! Quick with answers and a solution. I’ve only had to utilize the warranties 2 times in probably 7 years so I’m already a huge fan, but their customer service is always exceptional.