Caity was awesome and friendly! Caity was awesome and friendly! Ultimately, I reached out to support to share my experience with bricking and then fixing my bricked Peak Pro v2. (Essentially just need to terminate the app, restart phone, 20sec hold on peak power button, restart app and finish the update..voila) Love the company and glad they would warranty it if it didn't work out. Hope this helps someone!

Peak Pro So worth it! Cass from puffco customer service exceeded my expectations with her assistance. She was super helpful and made the process easy when I needed a replacement. After getting my replacement chamber I’ve been super happy & stoned with my peak pro ✌🏼

10/10 thanks to the Puffco team and… 10/10 thanks to the Puffco team and Miranda from Puffco support to be able get me my new atomizer . Simply put this brand has a great product and even better team behind them . Lucky to have this sorted out and at a very convenient pace . Excited to get back to my peak .

Puffco is amazing and Cass was great support! Cass was great support! I have been putting off dealing with my hot knife warranty claim and she made the process so smooth and easy! Quick with answers and a solution. I’ve only had to utilize the warranties 2 times in probably 7 years so I’m already a huge fan, but their customer service is always exceptional.

Cass was AMAZING!! Cass was AMAZING!!! So helpful and very kind 🤗🍃🍃🍃