Near non-existent customer service presence. Out of every online store that sells vaporizers of many varieties, I can safely say this is the worst place to buy one period. Customer service is virtually unreachable through the slim M-F 12-5 PM window provided, even if you shoot an email during the timeframe. Agents take anywhere from 2-4 days to respond to an inquiry on an item I purchased over three weeks ago that still hasn't shipped. The phone number that's provided on their website is disconnected, so there's no way of talking to anyone through that avenue. If you enjoy possibly waiting a month for an item to ship to you, with no concrete details of when it will arrive, then, by all means, this is the place to order from. Otherwise, avoid ordering anything from this company.

Purchase with confidence Purchase with confidence. I was leery of an order I had just made because of some negative reviews I had read here, but upon reaching out to their customer service department, my fears are gone. Silvia was so attentive and informative, and got back to me so quickly. I will update once my product arrives, but for now I can say the service is EXEMPLARY.

Hello I ordered a bong two weeks ago… Hello I ordered a bong two weeks ago and have not received a email or the package I am getting a bit annoyed atm so I need someone to tell me what's going on.

Caveat emptor I've waited three days for some type of communication confirm some form of progress on my order. After I saw that the charge has went through on my card, I went ahead and attempted to call the business. The calls never went through and the number that was provided by my credit card company was responded with a machine saying calls were not accepted at this time. In addition to this, the web page with the order status does not load consistently if at all. All of these factors obliterates any faith I have in this company.

Great experience After having worked with their help team about a broken price that came with my bong, they agreed to ship me a replacement for free. Great customer service and the initial shipping time was less then three days and I’m on the opposite coast. Would recommend this company to anyone.