This is the worst customer service This is the worst customer service I have ever experienced. Their vaporizer does not work. And all the great reviews shown are lies put out by the company itself. You cannot trust them or their inferior product

This company is garbage it's a SCAM in… This company is garbage it's a SCAM in my opinion I never received my order, I tried to reach customer service and there's absolutely no way of getting ahold of anyone, I emailed them and requested a refund, and I got blocked! DO NOT ORDER ANYTHING FROM THIS PLACE ITS A SCAM!

Horrible all the way around I am so very disappointed with DaVinci! they sent me a defective device - it never worked from the moment I opened it up. I contacted support via their contact us and never got a response. Thankfully I was able to file a case with my credit card for the fraudulent behavior and got my money back. Do yourself a favor and buy a ZEUS - I bought one and love it!

Replacement of defective device In March 2023 I had problems with battery charging on the IQ I bought 5 years before. I have contacted their customer service and they identified it as an issue with the charging chip. They have proposed that they send me brand new IQC and they did it so in few days. The communication with the woman from their customer service was awesome. The new IQC they sent me is a level better device then previous IQ, which i loved much too. Thanks DaVinci!

They're a SCAM Three weeks my order has been unfulfilled. One week that they have failed to respond to my email except for an automated response. Their own website cant find my order unless i log in and see it under my account. Going to go through my bank for a refund soon.