Simple query, no response for THREE weeks and still waiting. Sorry for another negative review, but how can I not give one star when I have been emailing them twice a week for three weeks without a reply. Especially as the query was a very simple one about an accessory. Why do so many companies now simply don’t care.

DaVinci IQ/micro/ascent SUCK The davinci IQ is just -100 IQ (very stupid) my battery died after not using it for many months, I changed it but the battery gate won't close, it just keeps opening by itself and it doesn't lock, also it gets stuck easily and gets too hot. Also I have the ascent and it just gets stuck all the time too... VERY BAD VAPORIZERS WITH PRETENTIOUS NAMES AND INFLATED PRICES

Stay away from DaVinci and their Miqro vapes... I have purchased 3 DaVinci Miqro and with a combined 20 uses they have died. Not just the batteries which are atrocious to begin with but the entire unit. DaVinci always wants to blame it on the battery and user. No such luck. The two other vapes I own I have never had a problem with. I am guessing by their 2 start reviews here on TrustPilot others have experienced the same poor quality and service.

Replacement of defective device In March 2023 I had problems with battery charging on the IQ I bought 5 years before. I have contacted their customer service and they identified it as an issue with the charging chip. They have proposed that they send me brand new IQC and they did it so in few days. The communication with the woman from their customer service was awesome. The new IQC they sent me is a level better device then previous IQ, which i loved much too. Thanks DaVinci!

Best vaporizer you could get My friend let me try his DaVinci Vaporizer a few weeks back, and the difference in my perception of what a 'good vaporizer' was changed completely. The very next day, I bought one off the website pain-free and had it on my doorstep within a couple of days. Best buying decision I've ever made! I use it everyday now and the ruggedness of the unit makes it easy for me to carry it around in my backpack without worrying about anything breaking. The added bonus is that I can pull it out in public to use without worrying about anyone giving me weird looks since it just looks like a walkie talkie from afar.