Company is scamming people! Company is a scam. I never got my order. They claim they have to use a third-party shipping service, so the tracking numbers they send don't actually track anything. Multiple tries to reach customer service and no response on any channel. DO NOT GIVE THEM YOUR MONEY!!!

They're a SCAM Three weeks my order has been unfulfilled. One week that they have failed to respond to my email except for an automated response. Their own website cant find my order unless i log in and see it under my account. Going to go through my bank for a refund soon.

DaVinci IQ/micro/ascent SUCK The davinci IQ is just -100 IQ (very stupid) my battery died after not using it for many months, I changed it but the battery gate won't close, it just keeps opening by itself and it doesn't lock, also it gets stuck easily and gets too hot. Also I have the ascent and it just gets stuck all the time too... VERY BAD VAPORIZERS WITH PRETENTIOUS NAMES AND INFLATED PRICES

very very slow shipping ordering from… very very slow shipping ordering from there website - if you order any product with expedited shipping thinking its going to come any time soon - its probably going to take alot longer that you thought or the expected shipping says. Horrible website & horrible customer service. Im not even sure if my products are going to get delivered at all at this point. Seeing it as a loss of a few hundred usd at the moment. Historically great products except the DaVinci iq2 charging port can break easily. Order in person if you can.

I would give zero stars if I could I placed an order on September 25th and haven't heard anything. They keep apologizing but where is my order? You can't track because they use "third party shipping" Customer service is atrocious and practically non existent.