Company is scamming people! Company is a scam. I never got my order. They claim they have to use a third-party shipping service, so the tracking numbers they send don't actually track anything. Multiple tries to reach customer service and no response on any channel. DO NOT GIVE THEM YOUR MONEY!!!

This company ruined my product which… This company ruined my product which was reported to them and they refused to remedy the situation which is their fault. The customer 'support' dept. is useless especially that Sammy with his rotten attitude and dismissive chatters. Should have seen this earlier due to the other results to consider what runs this business. Will go to their competition from now on. The 1 star rating is too High!

I purchased a IQ2 And after a few… I purchased a IQ2 And after a few months, it didn’t work it wouldn’t turn on. I emailed da Vinci and they sent me back an email to send it back to the factory for repair. I received the vaporizer back from repair and it didn’t work so they told me to send it back again which I did after I received it back for the second time it still didn’t turn on. I sent them another email of what to do now and still haven’t received an answer back from them and it’s been three weeks. no not only that I purchased the vaporizer. I spent money on the postage sending it back twice. I bought a brand new accent vaporizer from them years ago then I purchased two IQ2’s And they still don’t respond to my emails. So now I’m looking to purchase a different manufacturers vaporizer and I hope I have a better experience with them.

DaVinci IQ/micro/ascent SUCK The davinci IQ is just -100 IQ (very stupid) my battery died after not using it for many months, I changed it but the battery gate won't close, it just keeps opening by itself and it doesn't lock, also it gets stuck easily and gets too hot. Also I have the ascent and it just gets stuck all the time too... VERY BAD VAPORIZERS WITH PRETENTIOUS NAMES AND INFLATED PRICES

Replacement of defective device In March 2023 I had problems with battery charging on the IQ I bought 5 years before. I have contacted their customer service and they identified it as an issue with the charging chip. They have proposed that they send me brand new IQC and they did it so in few days. The communication with the woman from their customer service was awesome. The new IQC they sent me is a level better device then previous IQ, which i loved much too. Thanks DaVinci!