Don’t risk personal distress Customer service is as good as it gets. Product experience - could not be any worse. One of my results was 0-2.5 percentile by their metric. After speaking with Dr was reassured with all factors considered this should not be an issue. Between receiving the result and talking to the Dr I experienced severe emotional distress due to being under the impression I was sterile. Imagine being told your most cherished life plans will not be happening. Right up there with being told of a death in the family. Avoid this extremely irresponsible garbage start up and go with an in person clinic that can counsel in person when you receive the results.

Dave was really helpful We are looking for somewhere to do homekits for our family. And while we can not use this service for our family, and I was ready to go on an internet rant about it, Dave was extremely helpful to explain why and to help point us in the right direction for our needs. Sadly it is not the company's choice and they would do it if they could. Hopefully in the future big gov takes its hand from our choices with our own bodies. Ill be recommending this kit to others based on our experience with Dave.

I can’t speak on a medical aspect as… I can’t speak on a medical aspect as I’m no doctor and this was my first time doing anything like this. I do know the kit was delivered the day I was told and received the next day. The customer service was fast and they worked with me through a couple issues that arose with no problems or hesitation and I wouldn’t hesitate to do business with Dadi again

Ro’s sperm kit / dadikit total scam Ro’s sperm kit, which used to be called Dadi, is completely fake. My test result indicated that I was completely infertile, and then we got pregnant 2 weeks later. The data is widely inaccurate and shouldn’t honestly even be legal. Not to mention their customer service is abysmal and the entire online experience fragmented and confusing.

Off experience The customer support initially came across as rude (they clarified later) in explaining how we can have a sample not viable, offered to have further explanation. Also, their box broke in transit, just by looking at it, you can see it needs to be better designed for protection (it’s all around very hard) not much cushion inside just more plastic. They sent me another box and it got processed. After getting the results and being worried went to our doctors and they said to take it with a grain of salt. This box is great if you’re not TTC and just want info, if TTC just go to your doctor. Overall ok experience. The results are easy to read.