Excellent and caring customer service. I just ordered my kit after a long discussion with Dave, who I believe is their director of customer service. I must admit, I was apprehensive about talking about a relatively sensitive topic. Dave was incredibly warm, patient, knowledgeable, and made it clear that no question was stupid or taboo. He put me at ease immediately, and went above and beyond answering all my questions and concerns. I must have driven him crazy with all the questions, tbh, but he could not have been nicer. He also assured me I could contact him during and after the process if anything else came up. I am very happy I chose Dadi and feel well taken care of.

I can’t speak on a medical aspect as… I can’t speak on a medical aspect as I’m no doctor and this was my first time doing anything like this. I do know the kit was delivered the day I was told and received the next day. The customer service was fast and they worked with me through a couple issues that arose with no problems or hesitation and I wouldn’t hesitate to do business with Dadi again

The only sperm storage product worth considering Dadi is using the best and most forward-thinking technology on the market when it comes to sperm storage. And it's not even close. The product is designed well and easy to use. Customer support has gone above and beyond answering any questions or concerns that I've had all along the way. And the guidance from experts and nursing support have given me complete confidence in our family planning journey.

Dave was really helpful We are looking for somewhere to do homekits for our family. And while we can not use this service for our family, and I was ready to go on an internet rant about it, Dave was extremely helpful to explain why and to help point us in the right direction for our needs. Sadly it is not the company's choice and they would do it if they could. Hopefully in the future big gov takes its hand from our choices with our own bodies. Ill be recommending this kit to others based on our experience with Dave.

Don’t risk personal distress Customer service is as good as it gets. Product experience - could not be any worse. One of my results was 0-2.5 percentile by their metric. After speaking with Dr was reassured with all factors considered this should not be an issue. Between receiving the result and talking to the Dr I experienced severe emotional distress due to being under the impression I was sterile. Imagine being told your most cherished life plans will not be happening. Right up there with being told of a death in the family. Avoid this extremely irresponsible garbage start up and go with an in person clinic that can counsel in person when you receive the results.