Excellent and caring customer service. I just ordered my kit after a long discussion with Dave, who I believe is their director of customer service. I must admit, I was apprehensive about talking about a relatively sensitive topic. Dave was incredibly warm, patient, knowledgeable, and made it clear that no question was stupid or taboo. He put me at ease immediately, and went above and beyond answering all my questions and concerns. I must have driven him crazy with all the questions, tbh, but he could not have been nicer. He also assured me I could contact him during and after the process if anything else came up. I am very happy I chose Dadi and feel well taken care of.

Trans girls beware Trans girls beware! They only store 3 vials from one sample whereas instead of limiting it to 3, if there is more volume other companies like sppare.me will give you up to 6 vials or more- this is sooo important if u ever want to have kids. I felt I couldn’t not talk about this. Their response over email was so dismissive and rude and said it was a “business decision” cringe!

The only sperm storage product worth considering Dadi is using the best and most forward-thinking technology on the market when it comes to sperm storage. And it's not even close. The product is designed well and easy to use. Customer support has gone above and beyond answering any questions or concerns that I've had all along the way. And the guidance from experts and nursing support have given me complete confidence in our family planning journey.

3 vials of NOPE I ordered over a month ago, today was my earliest possible delivery date. I get an e-mail (today) saying their lab is overwhelmed and they cannot ship for another 10 days. I took time off from work, I have been celibate for two weeks, and instead of following through with this new delivery date they've just issued a refund. As an added bonus the same coupon code cannot be used twice and so they expect me to pay more money to get a delayed package at their fault. So much for expedited shipping... F*** dadikit and F*** their fake reviews. Do not go through here, bite the bullet financially and just go to a legitimate bio bank.

Off experience The customer support initially came across as rude (they clarified later) in explaining how we can have a sample not viable, offered to have further explanation. Also, their box broke in transit, just by looking at it, you can see it needs to be better designed for protection (it’s all around very hard) not much cushion inside just more plastic. They sent me another box and it got processed. After getting the results and being worried went to our doctors and they said to take it with a grain of salt. This box is great if you’re not TTC and just want info, if TTC just go to your doctor. Overall ok experience. The results are easy to read.