Considering one of their nurses Considering one of their nurses, Lindsey, and her husband Reece brutally assaulted an elderly couple resulting in their hospitalization I can’t imagine how any patient would be safe. She did that on camera mine what she does behind doors. 😳

Completely pointless company Completely pointless company. When we did fertility treatments with our first child we had no problems. Now our insurance works with WINFertility and it’s been nothing but a huge joke and run around. It’s more expensive, and it just seems like an extra middle man to go between the fertility clinic and insurance company. We had to delay our IUI cycle an entire month because we were waiting for an instance verification from WIN. Same thing for pharmacy pickups. We’re getting zero benefits but we’re forced to use them. If anybody has a choice don’t use them!!!

Completely useless if your employer… Completely useless if your employer uses them as an intermediary between the insurance and IVF clinic. Literally the only thing they do is approve your treatment. There is no benefit to you as a patient, no support, no counseling despite what is advertised on their website. They will approve your treatment if you have $1 left and you will get billed the entire amount as out of pocket. They don’t offer any type of assistance, bundling, advice, etc if you have any money left under your insurance plan.

EXCELLENT As anyone who’s gone through infertility issues knows, it can be tough. And you can have lots of questions! EVERY single time I’ve called WinFertility with a question, concern, inquiry, etc, they have been more than helpful and KIND. I can’t say enough great things about their customer service. Very helpful, patient, and thorough.

Horrible customer service Horrible customer service. I’m on hold for ridiculously long periods of time when calling in, they do not return calls, rude customer service agents. I’m on hold right now as I write this review. It’s really disappointing and frustrating. I had one positive experience with a nurse initially when I had a set appointment.