Unprofessional Unprofessional. They had a technical / system issue to transfer my prescription to the pharmacy. I spent hours on the phone between them and the pharmacy. They assured me my medication would be delivered on time no matter what, but it came one day late (and after me making all the phone calls). I asked them to keep me updated but they did not so I had to follow up several times for status. I was very stressed out working with them and didn't receive my medication the day I was supposed to.

Malicious company I am convinced this malicious company is used by insurers to obfuscate and frustrate the entire process so that they don't have to provide the benefits they promised they would. If your employer is offering you a fertility benefit through this company, then know it is a sham and you will be on the hook for the cost of the treatment.

I had to call several times to make… Med delivery problems I had to call several times to make sure that the medicine was delivered when I needed it - received partial deliveries essentially completing order one day later than originally agreed upon. One day is not a long time but the hassle in a time sensitive process was too much for me

Won’t call you back I have called and messaged to get a nurse to call me to “enroll” they never call and claim “called 4 times no answer, couldn’t leave a message” sat next to my phone each “appointment” time never a call, missed or otherwise, and my voicemail is empty. Is been a month of this back and forth. I’m giving up based on the reviews, sounds like I’d end up more stressed out using this company.

Do not believe anything they tell you Do not believe anything they tell you. Almost nothing is actually covered. They say that you have money to be spent on ANYTHING fertility related, but they don't cover imaging, or consultations, or testing, or half of the procedures. Fertility is such a difficult subject and all they did was make it harder and more painful. Expect to pay the full price of everything and maybe you'll be pleasantly surprised by your costs.