I had to call several times to make… Med delivery problems I had to call several times to make sure that the medicine was delivered when I needed it - received partial deliveries essentially completing order one day later than originally agreed upon. One day is not a long time but the hassle in a time sensitive process was too much for me

Awful, just awful. Like someone else wrote, if I could give them ZERO stars, I would - it's a damn shame this isn't an option. What already is a stressful time, is quadrupled by WinFertility. It was not my choice to go with them but rather, through the company I work at, the only way to use the benefits. I still do not understand how they are controlling the funds - and truth be told, they just deny a lot so I'm forever still paying out of pocket. I don't get it and it's an absolute joke to say the least. I also don't understand how the company I work for did not do their research. Why oh God why they came to chose WinFertility is beyond me. It's been hell and with half the treatments being denied, never mind some of the medicines, it's just been a brutal experience. And then their there is there app which is an absolute joke. It does not function properly and gives very little information (and going online, lol - you can't view anything once you sign in - everything is unclickable). They also only communicate via phone so good luck with that. But don't give in, just stay on the line - trust me - they won't call you back. It's just been a terribly frustrating sad experience. Too many tears. I will never recommend this company. Never.

Considering one of their nurses Considering one of their nurses, Lindsey, and her husband Reece brutally assaulted an elderly couple resulting in their hospitalization I can’t imagine how any patient would be safe. She did that on camera mine what she does behind doors. 😳

Malicious company I am convinced this malicious company is used by insurers to obfuscate and frustrate the entire process so that they don't have to provide the benefits they promised they would. If your employer is offering you a fertility benefit through this company, then know it is a sham and you will be on the hook for the cost of the treatment.

Former employee Former employee - Great nurses, IT dept and customer service team. Company does a wonderful job helping patients. BUT - Director of nursing - Depends on who you talk with! FL and CT (where WIN is based) are 'work at will' states. But still does not excuse the Director from firing, with NO warning, NO explanation until I pushed for it. She stated she had no time to talk about it and should have been in a meeting instead of the call (then PLAN better!!!!). Something about taking a different direction, blah blah - All BS!!! Lost health insurance the NEXT DAY-They planned that well! And this is after working there 4 years. No working with employees for them. They frown upon verbalizing yourself, and watch out if you ask a question, crisis!!! HR is horrible. Not allowed to suggest ways to improve their processes, no transparency, lots of secrecy. No room for advancement. One RN Mgr and one RN Supervisor quit within 1 week of each other a few months ago-Nobody really knows why, but both got better jobs!!! Lots of current employees are shocked and angry with how it occurred and the behavior of the Director, also scared for their own jobs. Good luck to all potential employees!