Disgraceful scammed out money stay away… Disgraceful scammed out money stay away from this company it’s a cover up for your smile direct ego have left all clients high and dry and no response. Stay clear

Would give 0 stars if I could Would give 0 stars if I could. Do not bother, sort out your existing customers before. Honestly sickened by what all the existing customers are experiencing right now. Scammers

DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. They were under 'Your Smile Direct' and have now partnered with Alignerly (or essentially rebranded themselves to get away from their fraudulent activity). They took me on as a new customer in April- knowing they were going into liquidation in July (they had over £4mil in debt so they knew...). They charged me £1200 and led me on for four months. I never received a product, and they still haven't bothered to tell any customer about their liquidation. NO NO NO. The worst part was their lying staff who were so sweet over the phone. I'm looking at you Jessica Murray- you really shouldn't be hired anywhere else again. Disgraceful.

If it was possible to give 0 I would If it was possible to give 0 I would! One is too generous! This company who is formally Your Smile Direct is a joke! I’ve had my aligners 3 years! Last time I saw my dentist they said that I should not have gone there! They said it was a short term fix! Which I completely understand! As I said, this is coming up to my 4th year, if I don’t wear my aligner every night my teeth shift! I emailed them to see if I could get a new retainer but the company has shifted and the email was never received! I would avoid at all costs! Please go through your dentist and get professional work instead of using this company!

Shocking customer service You have taken over Your Smile Direct and not contacted your customers to explain what’s going on. This poor communication has caused a lot of worry and upset to hundreds of customers. Please reply to your emails, phone messages and social media comments.