Rating 0* Rating 0* How do I go about getting a full refund from YOUR SMILE DIRECT now seen to be known as Alignerly… I want my money back as they went into liquidation which left me with an unfinished teeth treatment!!!

Shocking customer service You have taken over Your Smile Direct and not contacted your customers to explain what’s going on. This poor communication has caused a lot of worry and upset to hundreds of customers. Please reply to your emails, phone messages and social media comments.

Absolute disgrace. Absolute disgrace. Done my research on a few companies for ages before spending any money and what a waste of time it all was. Its just put me off using any other company in the future now. They fooled me into thinking they were actually smile direct club and not YOUR Smile direct. I then paid £500 and a further two £50 payments were taken from my bank after I hadn't been able to get in contact with them for a few weeks. I quickly cancelled any direct debits and checked the company out again and they had gone into liquidation. I called my bank ASAP and luckily for me they returned all my money. Luckily for me it was just a huge waste or time and worry whereas others have lost their money for good. They have just renamed themselves so would advised to avoid like the plague!!

Website does not exist - SCAM! Website does not exist. This is formerly Your Smile Direct who have gone into liquidation and have scammed hundreds of people. I was one of the lucky ones and got a refund just before they disappeared. Do not go with these people. Avoid at all cost.

Previously Your Smile Direct Previously Your Smile Direct. Cannot get in touch with them. Emails keep bouncing back and phone line disconnected. Half way through my aligner treatment, paid up front for aligners, retainer and teeth whitening. Not yet at the point where I need the retainer and the teeth whitening but now that Your Smile Direct has gone into liquidation I highly doubt I'll be receiving those. I initially paid with my credit card and have submitted a dispute form with all the details. I also included a link to this forum so I suggest you do the same. Still waiting to hear back from the bank and I'll keep you all updated as to whether I can claw back anything