Shocking customer service You have taken over Your Smile Direct and not contacted your customers to explain what’s going on. This poor communication has caused a lot of worry and upset to hundreds of customers. Please reply to your emails, phone messages and social media comments.

AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS. This company used to be Your Smile Direct which offered exactly the same treatments. It went in to liquidation as it didn't pay its bills (the aligner supplier!!), with reported €4.4m losses!! The website for YSD forwarded to Alignerly and no-one is answering any calls or emails from the YSD numbers. YSD has left me and many customers out of thousands of pounds as well as outstanding treatments and services and it thinks it can just phoenix a new company 'Alignerly' to steal more money from customers and suppliers. Avoid. Avoid. Avoid!

Website does not exist - SCAM! Website does not exist. This is formerly Your Smile Direct who have gone into liquidation and have scammed hundreds of people. I was one of the lucky ones and got a refund just before they disappeared. Do not go with these people. Avoid at all cost.

Rating 0* Rating 0* How do I go about getting a full refund from YOUR SMILE DIRECT now seen to be known as Alignerly… I want my money back as they went into liquidation which left me with an unfinished teeth treatment!!!

I received a full refund today... Despite being clearly conned into paying £299 three weeks ago for my treatment, and having received no contact from them after making said payment (despite constant calls and emails). Today I received a full refund. So they are possibly working their way through.