I am a brand new client and ostomy… I am a brand new client and ostomy patient. I have high hopes for my relationship with your company. It means a lot to me that this company is owned by the manufacturer of my chosen products. I had disasterous experiences with my former supply company. Communication is a high priority to me.The representitive ( lovely lady named Chris) that I spoke with took her time to listen to my concerns and informed me of the status of my first order. The order arrived as promised and was complete and correct.

On hold now for over 30 minutes - unreliable On hold now for over 30 minutes. Callback promised never happened. Ordered needed supplies on 10/16. No real explanation for not delivering. Called daily for nearly two weeks. Also, they have continually billed me improperly which they continue to correct. Don't know what's happened to this company.

Off to a Great Start Wow, I have been dealing with multiple DME companies over the years and your friendly greeting by Lynette made my long day. She was so helpful in guiding me through the ordering process and what to expect. Plus she was able to work out my insurance challenges. I am impressed with the Coloplast products and look forward to getting my first delivery.

Calling the 800 number is frustrating Calling the 800 number is totally frustrating. Getting a live person who just takes down your contact information is a waste of time, because more times than not, I don’t get a call back. When I finally got through to an order taker, she was fantastic. She gave me her email address, so I can communicate through email now.

Great products Great products, very comfortable. I never worry when out in public. Easy to use products. Always on time delivery also . Customers service is top notch. Always giving me the feeling of being number one.