Lydia Babin
GBI'm needing to apply for my issue with… I'm needing to apply for my issue with urine leaking.and not being able to hold it I'm a small to medium sized.and need wipes and panty liners, Velcro or pull ups please
customer
GBI filled out the order form online with…honesty I filled out the order form online with my sister's info. Your website would only allow ONE product to be selected which is crazy. I called customer service and spoke with a very nice lady explaining what other products we needed. Then I clicked finish order on website. Thought that would be it once doctor and insurance gave the okay. The next morning a DIFFERENT rep called me and said she didn't see my entire order and I had to repeat it AGAIN. A delivery came the next day via UPS and only had 2 of the 4 items I ordered. had to call AGAIN. Different rep said waiting on doctor's approval for those 2 items. Not very efficient.
Cynthia Estes
GBMy experience with HCD was nothing but… My experience with HCD was nothing but perfect. When Shona called she was very professional and had great respect for HCD. After taking my order she told me to expect delivery within a few days to a week. With Covid19 I expected a delay, however within the week I received 2 boxes with 7 packages of underwear. The fit is spot on. And everything went as Shona said it would. I'm so happy I saw HCD on TV and took your phone number down. Thank you HCD and Shona.
Sarah Peet
GBCan't even get account set up I have called these people over and over today, only ONCE have I actually gotten in touch with a human being. I could not stay on the phone while her computer was malfunctioning and by the time she called me back I was in a meeting. If I could use any other company, I would, but I have new insurance so I can't
Andy Parker
GBIf I could give them a 0 I would If I could give them a 0 I would. Ben, the agent, flat-out lied to me claiming they were waiting on insurance pre-authorization, when in fact they never requested one. Also claimed it was being held up because Optima changed its name to Sentara. More BS. All of these DME's are bad. This one is the worst.